Instant Translation for Smooth Travel
From ticket counters to rental desks, ILA ensures seamless communication with travelers in 200+ languages—no apps, no delays.
ILA: The Travel Industry’s Most Reliable Translation Solution — Connecting Airports, Car Rentals, Bus Terminals & Beyond
Airports, Customs, Passports
Airports welcome millions of travelers every day—many speaking different languages and navigating unfamiliar processes. The Instant Language Assistant (ILA) provides 24/7 real-time translation in 200+ languages and dialects, including regional variations like Cuban Spanish, Argentine Spanish, and Mandarin vs. Cantonese.
With ILA’s dedicated double-sided device, staff and passengers can communicate instantly without sharing personal phones. Travelers can also securely join the conversation on their own device if preferred. This flexibility ensures seamless assistance at check-in counters, boarding gates, customer service desks, baggage claim, customs, and more.
Example: A traveler arrives from abroad and struggles to understand customs requirements. With ILA, officers can clarify the process in the traveler’s exact dialect, reducing delays and improving compliance.
Tailored for the travel industry, ILA accurately translates aviation-specific terms—such as “boarding pass,” “carry-on,” or “connecting flight”—avoiding confusion caused by slang or generic translations.
Equip your airport with a precise, standalone communication tool designed to improve passenger experience and operational efficiency.
Hotels & Lodging
ILA brings real-time, two-way translation to every part of your hotel—helping staff communicate clearly with guests and each other in more than 200 languages and dialects.
At the front desk and concierge, ILA makes check-in, reservations, and guest assistance effortless. Staff can answer questions, give directions, handle issues, and recommend local attractions without needing an interpreter—ensuring every guest feels welcomed, informed, and valued.
In restaurants, room service, and housekeeping, ILA removes communication barriers so orders, preferences, and special requests are handled quickly and accurately. No misunderstandings. No delays.
Example: A guest from Japan arrives late and struggles to communicate a room-change request due to allergies. With ILA, staff can immediately discuss the issue in real time—confirming preferences, offering alternatives, and resolving the request within minutes, all in the guest’s preferred dialect.
ILA works for hotels of all sizes—from boutique properties to large international brands—enhancing service quality, accessibility, and guest satisfaction. The platform runs securely on your existing devices or on dedicated ILA hardware.
Car Rental Agencies
Car rental agencies serve a constant flow of international travelers, where even small miscommunications can lead to confusion, delays, or disputes. The Instant Language Assistant (ILA) provides 24/7 real-time translation in more than 200 languages and dialects—including regional variations such as Mexican Spanish, Brazilian Portuguese, and multiple Chinese dialects—all through a secure, dual-sided device.
With ILA, staff can clearly explain rental agreements, insurance options, fees, and terms and conditions—ensuring guests fully understand what they’re signing before they drive away.
Example: A German traveler has questions about insurance coverage. Using ILA, staff can instantly clarify details in the traveler’s dialect, preventing misunderstandings and speeding up the rental process.
Tailored for car rental environments, ILA accurately interprets industry-specific terminology—like “mileage limit,” “fuel policy,” or “loss damage waiver”—avoiding confusion caused by slang or generic translations.
ILA also supports every part of the rental experience: from reservations and check-ins to roadside assistance calls, damage discussions, and final billing.
Equip your team with a dedicated tool designed for clarity, precision, and efficiency.
Train Stations
Train stations are major transportation hubs, serving thousands of multilingual travelers every day. The Instant Language Assistant (ILA) provides 24/7 real-time translation in more than 200 languages and dialects—including Parisian French, Indian English, and both Traditional and Simplified Chinese—through a secure, dual-screen device.
Staff can use ILA independently without relying on personal phones, while passengers can either connect with their own devices or communicate from the guest-facing side of the double-sided unit. This simplifies ticketing, platform directions, customer service interactions, and more.
Example: An Italian traveler is confused about a route change. With ILA, staff can instantly clarify directions in the traveler’s dialect, reducing frustration and improving overall passenger satisfaction.
Designed for rail operations, ILA accurately translates transit-specific terminology—such as “platform change,” “local vs. express,” or “service disruption.” It ensures clear communication of schedules, routes, announcements, and emergency instructions, enhancing both safety and efficiency.
Enhance service, safety, and operational flow with a dedicated communication tool built for busy rail environments.
Bus Terminals
Bus terminals are fast-paced environments filled with tourists, commuters, and newly arrived residents—many speaking different languages. As routes expand and serve more global travelers, clear communication becomes essential. The Instant Language Assistant (ILA) offers 24/7 real-time translation in 200+ languages and dialects—such as Québécois French, Nigerian English, and Tagalog—through a secure, dual-screen device designed for busy transit locations.
Staff can use ILA without relying on personal phones, while passengers can communicate from the guest-facing side of the device or connect securely using their own mobile device. This streamlines interactions at ticket counters, boarding areas, customer service desks, and more.
Example: A Portuguese-speaking traveler needs help navigating a new route. With ILA, staff can explain directions instantly in their dialect, reducing confusion and improving the passenger experience.
Built for transit operations, ILA accurately translates transportation-specific terms like “transfer point,” “fare zone,” or “express route.” It helps prevent misunderstandings related to schedules, ticketing, route adjustments, delays, or safety protocols.
Improve accessibility, service quality, and operational flow with this dedicated communication tool for bus terminals.
Money Exchange Offices
Money exchange offices operate in a fast-paced environment where accuracy, trust, and fraud prevention are essential. The Instant Language Assistant (ILA) helps staff communicate clearly with customers who speak different languages, eliminating misunderstandings about exchange amounts, conversion rates, identification requirements, and service fees.
With ILA, any staff member can confidently serve diverse customers in real time—improving transaction speed, accuracy, and overall satisfaction.
Example: A traveler from Vietnam is confused about a service fee and worries they’re being overcharged. Using ILA, staff can explain the exact exchange rate and fee structure in the customer’s dialect, preventing misunderstandings and building trust.
ILA’s instant, two-way translation boosts efficiency and broadens your customer reach. In a competitive market filled with both local exchange offices and growing online alternatives, ILA gives your business a critical edge by enabling smoother interactions, reducing errors, and ensuring language never becomes a barrier.
Empower your team with a secure, reliable communication tool designed to keep transactions clear, compliant, and customer-friendly.
Why ILA Stands Out in the Travel Industry
ILA transforms communication within the travel industry with a dedicated, dual-screen translation device—no apps to download and no personal phones required. Staff can speak directly through the ILA, or travelers can securely join sessions from their own devices, ensuring private, smooth, and efficient interactions.
Supporting 200+ languages and dialects—including Québécois French, Haitian Creole, and other region-specific variations—ILA goes far beyond basic translation. It accurately interprets travel-industry terminology such as “fare zone,” “check-in deadline,” “carry-on allowance,” and more, eliminating confusion caused by slang or generic translation tools.
ISO-certified and HIPAA-compliant, ILA safeguards sensitive customer information while enabling any team member to provide immediate, accurate assistance—no multilingual staff required. Unlike general-purpose apps, ILA is designed to adapt to your agency’s workflows, delivering clarity, trust, and confidence where it matters most.
Key Features of ILA for Travel Industry
Built for Security & Compliance
