ILA for Government
Provide Equitable Service
Language Access for All Just Became Easy
Empower all government employees to communicate with residents in their native language. ILA is always available 24/7 on demand for two-way conversation.
Why Government Agencies Use ILA
Every city, county and state is growing in terms of cultures and languages. Government officials need to add more options for translators so they can provide equal access to their services
- Secure & encrypted: Safe for government communication, ISO certified & HIPAA compliant
- Consistent and accurate translation for crucial & immediate communication
- Provides 2-way conversations with residents & contractors in realtime
- Easily integrated: Supports Single Sign-On & has a range of deployment options: cloud, on-premise, hybrid, totally offline
- Premium customer support
- Accessibility: Ensures compliance
- Customizable: Multiple interfaces, glossaries and phrases can be preloaded
- Durable with consistent performance
- Available 24/7
How Government Agencies Use ILA
Court Services / Public Defenders
Agencies that provide court services can create a more accessible and fair legal system with ILA. By delivering real-time language interpretation, ILA helps ensure everyone understands legal proceedings and can adequately participate in actions related to probation and child support, as well as fully access public defender services.
Federal & State Services
Government agencies can now ensure seamless interactions with all residents. ILA empowers staff in departments like tax collection, DMV, labor, and Social Security to communicate effectively with individuals who speak different languages or require accommodations. By providing real-time, two-way translation, ILA facilitates equal access to vital information on benefits, regulations, requirements, next steps and more!
First Responders
Police and fire departments can improve public safety and enhance community relations by using ILA. First responders use ILA to expand the inclusion of community outreach efforts and for internal operations, investigations, and crisis response, such as communicating with victims and/or providing support and information.
Emergency Management
By incorporating ILA into emergency management plans, agencies can enhance their ability to protect lives, property, and the environment while fostering trust and resilience within the community. ILA is used during disasters and in pre-disaster planning activities, including community outreach, volunteer management, allocating resources, immediate communication with affected populations, evacuations and sheltering.
City & County Services
By implementing ILA, local governments can create a more inclusive and equitable community for all residents. From Town Hall meetings to press conferences, ILA facilitates the communication of critical information 24/7, whether in person or remotely. ILA supports one-on-one interactions and translations that can be broadcast to big screens or personal mobile devices. ILA helps government agencies such as police departments, county clerk offices, fire departments, bus drivers, and airports comply with language accessibility regulations and ensure residents have equal access to information.
Libraries
ILA ensures that all library patrons, regardless of language proficiency or disability, can fully access library services. ILA facilitates seamless, real-time communication between library staff and patrons, from locating materials to understanding library programs and services. By fostering an inclusive and accessible environment, ILA makes the library a welcoming space for all community members.
ILA is Easy to Buy
TranslateLive Has Multiple Paths to Procurement
For public organizations that use procurement partners like NASPO and OMNIA, we got you! We have multiple partners. Contact us to see if your procurement partner works with us.
Ready to Move Beyond Traditional Methods?
Stop struggle to keep up with rapidly changing demographics, leaving language inclusion to feel like an insurmountable challenge. With ILA, you can serve everyone.
ILA vs Traditional Translation Methods
Features | ILA Suite of Language Access Tools | Document Translation & Transcripts | Bilingual Staff | 3rd Party Services |
|---|---|---|---|---|
On-Demand 24/7 | Yes, instant translation | No | No | Some |
2-Way Conversation | Yes, no one else but the parties converse | No, 1-way only, no questions or feedback | No, it's 3-way | No, it's 3-way |
Broadcast Capability | Yes, ILA translations can be broadcast at events or during class | No | No | No |
Efficient | Yes, simultaneous interpretation no pausing or added time. Easy to use. You own the device. | No | No, struggle to find available staff to interpret in time-sensitive situations | No, pay every time |
Remote Capability | Yes, ILA can be used face-to-face or remote anywhere in the world | Limited | Limited, Zoom calls | Yes |
Private & Security | Yes, HIPAA Compliant & ISO Certified | Limited privacy, others are involved | Limited privacy, others are involved | Limited privacy, others are involved |
Live Translators | Yes, language & multiple ASL Interpreters | No | Yes | Yes |
AI Translation | Yes, multiple AI technologies power ILA | No | No | No |
Inclusive | Yes, supports deaf, hard of hearing, deafblind & mobility disabilities | No, does not support people with blindness | Limited | Yes |
Accuracy | Yes, ILA has multiple dialects, ability to preload phrases & glossaries, 100% accuracy is ensured. | Yes | Limited, more accurate only if same dialect of language is spoken | Limited, more accurate if speak same dialect and vernacular |
Simultaneous Interpretation | Yes | N/A | No, Continuous interpretation. Everything is repeated 2x affecting accuracy | Limited, Continuous interpretation where everything needs to be repeated 2x affecting accuracy |