TranslateLive LLC’s  (“TranslateLive”) principal mission is to provide safe and effective communication for all. This Privacy Policy describes how we collect and use information, including personal information, that you provide or we may have access to when you use an application or service provided by TranslateLive or visit any website owned or controlled by TranslateLive.


This Privacy Policy applies to any user of or visitor to the TranslateLive application, any TranslateLive website, and any other application, service, or website provided by TranslateLive  (individually, a “Service” or, collectively, the “Services.”).

Your privacy is important to us and TranslateLive uses industry standard safeguards to protect your personal information. We will share your information only (1) with your consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide the Services; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce the terms and conditions of the Services.

TRANSLATELIVE may modify this Privacy Policy from time to time and, if we make material changes to it, we will provide notice through the Service, or by other means so that you may review the changes before you continue to use the Service. If you object to any changes, you may close your account and discontinue all use of the Service. By continuing to use the Service after we publish or communicate a notice about any changes to this Privacy Policy you are consenting to the changes.

Information We Collect and How We Use It

Personal Information.  Use of the Services may require you to provide information (e.g., your name, address, date of birth, social security number, credit card number) that could be used to contact you or identify you individually (“Personal Information”).  TranslateLive will only use Personal Information (a) for the purpose of enabling you to use the Service you have requested or enabled in the Service settings; (b) when required by law to do so (e.g., when presented with a subpoena; (c) when the Service you are being provided requires proof of eligibility in order for TranslateLive to be compensated for the Service by a government agency; or (d) if necessary to enforce the terms and conditions of the Service or this Privacy Policy.   TranslateLive does not rent or sell Personal Information to third parties for sales or marketing purposes. You understand that, by creating an account for a Service, we and affiliated entities with which we share information to provide Services will be able to identify you by your account information.

Location Data. The Services may be able to provide location information using Global Positioning System (GPS) data or other location database services which the Services may be able to access from your device at any given location and point in time (“Location Data”).  This Location Data may be provided to emergency service agencies or to third party service providers as provided in the terms and conditions of the applicable Services.  You are able to turn the location information feature on or off in the settings window of certain Services.

Address Book and Other Information You Choose to Upload. The Services may provide you the option to use our address book or “contacts” importer (or other similar features) to upload your address book into our Services. Other features of the Services may allow you to upload information of your choosing. We store address book information (including email addresses and phone numbers) and use it to help you use your contacts in connection with our Services. We may also store other information you upload. Any information that you upload, sync, or store with our Services is covered by the applicable terms and conditions of the Services and this Privacy Policy. You can remove your address book and any other information you have synced or stored using the Services at any time you are connected to the applicable Service using the settings for that Service.

Data Collected for Billing and Analysis.  TranslateLive may collect data on the performance and/or usage of the Services for billing purposes, for analysis to improve the operation of the Services or to develop new Services, or for marketing purposes.  Performance and usage data used for billing purposes may be linked to Personal Information, and when so linked will only be disclosed to the person who is the account holder for such Personal Information, his/her authorized representative, or as required by law.  Performance and usage data used for analytical or marketing purposes will not be linked to Personal Information and will only be used on an anonymized, aggregate basis with other performance and usage data such that no individual usage or performance data is revealed. Use of the Services means that you consent to the collection and use of such performance and usage data.

Device Data.  The Services may require information from your device. This data may include information about your device, the device operating system, the device Internet Protocol address, location information, or other information available from software or hardware on your device.  You can find more information on which features of the Services send information to TranslateLive and what information they send when you turn on or use these features.   By using a feature of the Services that sends information to TranslateLive you are consenting to our use of that device data to provide the Services.

Affiliated Third Parties.  We may employ third party companies and individuals to implement, provide and/or facilitate our Services (e.g. interpretation, customer support, maintenance, analysis, audit, marketing, development, or other services) using any of the information described in this Privacy Policy. These third parties have access to your information only to perform these tasks on our behalf and, under the terms of confidentiality commitments made to TranslateLive, are prohibited from disclosing or using such information for any other purpose.


Data Provided by You to Unaffiliated Third Parties. The Services may permit you to upload or provide data, including Personal Information, to third parties who are unaffiliated with TranslateLive. This information is neither collected by TranslateLive nor is protected by TranslateLive or this Privacy Policy. To the extent the Services are used by you or any person using your device to provide any data and/or Personal Information to any third party not affiliated with TranslateLive, all such data and Personal Information is subject to the privacy policy of the third party and not this Privacy Policy.

Disclosures to Others as the Result of a Change in Control or Sale of TranslateLive or an Affiliated Company. If there is a change in control or sale of all or part of TranslateLive or any parent or subsidiary company of TranslateLive, we may share your information (including Personal Information) with a third party, who will have the right to use that information in accordance with this Privacy Policy. We may also disclose your Personal Information to a third party as part of a sale of the assets of TranslateLive, a parent or subsidiary company of TranslateLive, or as the result of a change in control of the company or one of its affiliates, or in preparation for any of these events. Any third party to which TranslateLive transfers or sells TranslateLive’s assets will have the right to continue to use the Personal Information and other information that you provide to us or is generated by the Services in the manner set out in this Privacy Policy.

Your Choices and Obligations

Review and Update Personal Information.  Where applicable, you may review your Personal Information in the account or profile settings of the Service. You have the right to review and correct your Personal Information that is stored or controlled by TranslateLive at any time. If you wish to delete your Personal Information you must close your account.  

Deleting Personal Information. If you close your account, you may request to have your Personal Information deleted by TranslateLive and we will do so within a reasonable period of time. Notwithstanding any such request, TranslateLive will store and maintain any Personal Information it is required to keep by law for whatever purpose and time period the law requires and may also store such information in back-up storage systems.

Deleting Information You Upload or Store. As described in the section “Address Book and Other Information You Choose to Upload”, you may delete your address book and any other information you have synced or stored using the Service at any time you are connected to the applicable Service using the settings for that Service. Notwithstanding any such deletion of information by you using the settings, a copy of such information may remain in back-up storage systems used by TranslateLive for a period of time after the deletion, either until your account is closed or the back-up storage system deletes or overwrites the information as part TranslateLive’s data storage policies, whichever is later. By choosing to use the Services and upload information, you acknowledge that such information may remain on back-up storage systems after you delete the information, and you consent to such back-up storage.

Information Generated by the Services. As described in the section “Data Collected for Billing and Analysis”, TranslateLive may collect and link performance and usage data with Personal Information for the purposes of billing for Services or as required by law. TranslateLive may also collect and aggregate performance and usage data for analysis, product development, and sales and marketing purposes. Performance and usage data linked to Personal Information will be deleted when your account is closed, except to the extent that TranslateLive is required by law to keep such data or such data is archived in back-up storage systems. All performance and usage data that is aggregated or not linked to Personal Information remains the property of TranslateLive, and by using the Services you acknowledge and consent to ownership of such information by TranslateLive.

Personal Information Must Be Accurate and Complete. You are responsible for ensuring that the Personal Information you provide us is current, accurate, and complete. Some of the Services may require that you provide information about your physical capabilities or location and/or require you to affirm that certain information is correct. Failure to provide current, accurate, and complete Personal Information may require us to close your account and terminate the provision of Services to you. You agree that any Personal Information you provide is complete and accurate to the best of your knowledge.


Changes to this Privacy Policy. T TranslateLive may amend this Privacy Policy at any time in its sole discretion. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make material changes in the way we use Personal Information, we will notify you by posting an announcement on our website You are bound by any changes to the Privacy Policy when you use the Services after any such changes have been posted on our website. If we have your email address and you have unsubscribed from all email communications from T TranslateLive, we will not email you changes to the Privacy Policy to the extent we decide to send an email notification. You will still, however, be subject to the Privacy Policy changes.

Information Provided By Residents Outside the US is Subject to US Law. If you are a resident of a country outside of the US then by your use of any Service you agree that you understand and accept that the Services are owned, controlled and operated by TranslateLive in the US, and you consent to the transfer of your Personal Information and other data to The US, where your Personal Information and other data will be subject to US law and where the level of data protection is different compared to your country. You also agree to this Privacy Policy which describes how your Personal Information will be used. If you do not want us to use or disclose Personal Information collected about you in the manner identified in this Privacy Policy, you may not use any Service.

What This Privacy Policy Does Not Cover. This Privacy Policy does not apply to the practices of companies that TranslateLive does not own or control, or to individuals that TranslateLive does not employ. In addition, if any Service contains links to any outside website, URL link, or application, and/or any source on any such website or third party application, we are not responsible for the content or privacy policies of those sites or applications. We encourage you to carefully review the privacy policies of any websites or applications you visit and the third party applications you use. This Privacy Policy only governs information collected using the Services.

Security. We take privacy and security seriously and have enabled HTTPS access to our website and Services in addition to existing SSL access over mobile devices. Also, please know that the Internet is not a secure environment, so be careful and select strong passwords. We have implemented security safeguards designed to protect the Personal Information that you provide in accordance with industry standards. Access to your data on the certain Services is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and TranslateLive servers. We also offer secure https access to our website. To protect the data stored on our servers, we also regularly monitor our systems for possible vulnerabilities and attacks. However, since the Internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to TranslateLive or any of the Services. There is no guarantee that information submitted to and/or stored by TranslateLive may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please help keep your account safe by using a strong password.

Children. Protecting the privacy of children is especially important to us. Our Services are designed for all  Sign Language users, however individuals under the age of 18 may only open a personal account with the involvement of a parent or guardian. Individuals under 18 may however use Public Access services, for example emergency services. TRANSLATELIVE does not knowingly collect information from individuals under the age of 18, nor does TranslateLive share such information with any third party. If we become aware that we have collected Personal Information from an individual under the age of 18, TranslateLive will take appropriate steps to remove that information. T TranslateLive additionally follows Interpreting Safeguarding procedures, and will report any concern to the appropriate governing bodies.

Questions or Concerns. If you have any questions or concerns regarding this Privacy Policy and/or any aspect of using the Services, please send a detailed message to We will make commercially reasonable efforts to address and resolve your concerns.